We were asked by Hyundai USA to bring Conversation AI into their website experience. This is how we imagined that experience under a comprehensive “Service Design”. We tried taking the user through Hyundai Purchasing Funnel as a guided experience provided by a Bot who we’d like to call “Hy”.

My Role:

IC and lead designer on the pitch - of course we did win the account :) - VUI, UX, UI, Conversation Flow, Prototype, Voice Prototype, Alexa Prototype, initial research

I also tried creating a multimodal experience for Alexa. Scroll down…

 
 
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I want to extend the voice experience and create a multimodal experience on Amazon Alexa. I recreated the conversation flows on a tool I often use for voice prototypes for Alexa and Google - VoiceFlow. Then started prototyping the experience.

Here are some screen grabs of the process and also a recording of the Alexa interaction.

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Some of the research findings on the Use Context and Use Cases of their Conversational Interaction

 
 

Initial Flows and Site Map

 
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